FAQ – the carathotel Düsseldorf City at a glance

Here you will find all the relevant information about your booking and your stay at carathotel Düsseldorf City at one glance.

New: Online and mobile Check-In

carathotel Düsseldorf city Check-In Browser
carathotel Düsseldorf city mobile Check-In

When flying it's already part of the routine, and now we are joining in: Check in online from home or whereever you are, get all formalities for your stay done in advance and save time when arriving at the hotel!

How it works:

Check-In via Webservice/Browser: About two days before your stay you'll receive an email from us with your check in link that directs you to Hotelbird, our check in service, where you can enter all necessary information or update the address for your invoice. Save your valuable time in Düsseldorf and get everything done in advance. Upon arrival at the hotel, you can proceed to our Check-In Kiosk and get your Key Card within seconds!

Check-In via App: Even easier and more comfortable! Get the Hotelbird-App and access your booking with your reservation number to enter or edit your information! Upon arrival at our hotel you can proceed to our Check-In Kiosk and get your Key Card within seconds. When checking out just press the check out button in the App, leave your Key Card in one of the designated boxes and go your way! 

The special advantages of using the App: We will soon be offering the Mobile-Key function, which allows you to open your room door with your smartphone, no need for an extra key card, and go directly to your room when arriving. In addition, the App is used not only by carathotels, but by many other hotels in the DACH area, so it might be useful when staying in another hotel as well.

Check-in on site: Of course, you can always check in on site upon arrival as usual.

Arrival & Parking

The lobby: our work and living room

Our new carathotel Düsseldorf City presents itself as a temporary living room and office to business guests while at the same time serving as an urban and authentic base camp for city travelers exploring our beautiful city.

The ground-floor living room is a spacious, well-lit area you can use to work, read, relax, observe, chat etc. At the bar, we serve coffee specialties, cool refreshments, Düsseldorf’s signature dark beer (“Altbier”), wine, champagne, long drinks and an exquisite choice of liquors.

Carat Hotel Düsseldorf City, Lobby
Carat Hotel Düsseldorf City, Lobby

Check-In & Check-Out

Breakfast

Green Rate

Highspeed-Internet / Wi-Fi

In-Room Entertainment

Travelling with kids

Credit Cards

Smoking

Pets

Services